Shipping & Return Policy
Effective Date: 25 April 2025
At NB Exports, we are committed to providing the best service to our customers. Please review our Shipping & Return Policy to ensure a smooth shopping experience.
1. Shipping Information
We offer global shipping on all orders. Shipping times and fees vary depending on the destination, shipping method, and product weight. By placing an order with us, you agree to the shipping terms and conditions outlined below.
Shipping Locations:
We ship to countries worldwide. Please note that shipping fees and delivery times may vary based on your location.
Processing Time:
Orders are typically processed within 1-2 business days after receipt of payment. During peak seasons or holidays, processing may take a bit longer.
Shipping Fees:
Shipping fees are calculated at checkout based on the delivery address, order size, and shipping method. The total shipping fee will be displayed before completing your purchase.
Delivery Time:
Delivery times depend on your location and the shipping method selected. Please note that:
- Domestic shipments usually take [X] to [Y] business days.
- International shipments may take [X] to [Y] weeks.
- Custom orders may take additional time.
We are not responsible for delays caused by shipping carriers or customs procedures in the destination country.
Customs and Import Duties:
International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not covered by NB Exports. Please check with your local customs office for further details.
2. Order Tracking
Once your order has shipped, you will receive a tracking number via email to track the status of your shipment. You can use this number to check the progress of your order on the shipping carrier’s website.
3. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns under the following conditions:
Eligibility for Return:
- Items must be returned within [number of days, e.g., 7 days] from the date of receipt.
- Items must be unused, undamaged, and in their original packaging with tags intact.
- Custom-made or personalized products are non-returnable unless defective or damaged during shipping.
Return Process:
- To initiate a return, please contact us at info@nbexportsindia.com or sales@nbexportsindia.com within the specified return window.
- Provide your order number and details about the item you wish to return.
- We will provide you with a return authorization and further instructions on how to proceed with the return.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping service for returns. NB Exports is not responsible for lost or undelivered returned packages.
Refunds:
Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase. Please allow [number of days, e.g., 7-10 business days] for the refund to be reflected in your account, depending on your bank’s processing times.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at info@nbexportsindia.com or sales@nbexportsindia.com within [number of days, e.g., 7 days] of receiving your order.
NB Exports will either:
- Issue a full refund for the defective item, or
- Send you a replacement item at no extra cost, depending on your preference and availability.
Please include photographic evidence of the damage or defect to help us process your claim quickly.
5. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized orders
- Sale or clearance items (unless defective or damaged)
- Gift cards
6. Changes or Cancellations to Orders
Once an order is placed, we begin processing it as quickly as possible. However, if you need to make changes or cancel your order, please contact us immediately at info@nbexportsindia.com or sales@nbexportsindia.com. If the order has already been shipped, it cannot be canceled, and you will need to follow the return process once you receive the item.
7. Contact Us
If you have any questions regarding our shipping and return policies, please feel free to contact us at:
Email: info@nbexportsindia.com
Phone: +91 70039 88334
Address:
Hussain Badi, Kakori, Lucknow, Uttar Pradesh, India (Head Office & 2nd Manufacturing Unit)
Hakola Pirtala, Ranihati, Howrah, West Bengal, India (1st Manufacturing Unit)