Privacy Policy

Effective Date: April 25, 2025

At NB Exports, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.nbexportsindia.com (the “Site”). By using our Site, you consent to the collection and use of your personal data in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes personal data, as well as non-personal data.

Personal Data:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing information (credit/debit card details)
  • Order details (products purchased, quantities, payment history)

Non-Personal Data:

  • Browser type and version
  • IP address
  • Location data (based on IP address)
  • Cookies (for tracking site usage and preferences)

2. How We Use Your Information

We process your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer support.
  • Communication: To send you order confirmations, updates, and responses to your inquiries.
  • Marketing: With your consent, we may send you promotional materials such as newsletters, offers, and updates.
  • Website Improvement: To analyze usage patterns, improve website functionality, and enhance user experience.
  • Compliance: To comply with legal obligations, including tax and accounting requirements.

3. Legal Basis for Data Processing (GDPR Compliance)

We process your personal data under the following legal bases:

  • Contractual Necessity: Processing is required to fulfill a contract (e.g., processing your orders).
  • Consent: You may provide consent for marketing communications and other optional data processing activities.
  • Legitimate Interests: We may process data based on our legitimate interests, such as improving our services, enhancing user experience, and preventing fraud.
  • Legal Obligation: We may need to process your data to comply with legal obligations, such as accounting and tax regulations.

4. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes). Once your data is no longer needed, we will securely delete or anonymize it.

5. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we restrict the processing of your data, for example, if you believe the data is inaccurate or if the processing is unlawful.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format to transfer it to another service provider.
  • Right to Object: You can object to the processing of your personal data for marketing purposes or based on legitimate interests.
  • Right to Withdraw Consent: If we are processing your data based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@nbexportsindia.com.

6. Sharing Your Information

We may share your personal data with third-party service providers who assist us in providing our services, including:

  • Payment processors (for processing payments)
  • Shipping carriers (for fulfilling and delivering your orders)
  • Marketing platforms (for sending you promotional communications, with your consent)

We ensure that any third parties we share your data with comply with data protection laws and safeguard your personal data.

7. International Data Transfers

Your personal data may be transferred to, and stored in, countries outside of the European Union (EU) or European Economic Area (EEA). If we transfer your personal data outside of these regions, we ensure that appropriate safeguards are in place to protect your information, such as using Standard Contractual Clauses or relying on adequacy decisions by the European Commission.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us remember your preferences, analyze website traffic, and optimize user experience.

By using our Site, you consent to our use of cookies. You